Leadership should guide the organization towards growth by fostering a Zero Defect Zero Effect culture. This involves activities such as:

1. Communicating and directing all stakeholders on ZED culture and practices.

2. Periodically reviewing organizational performance on ZED parameters, including regulatory requirements.

3. Maintaining a clean and hygienic workplace is essential. This includes:

   • Proper nomenclature and labeling of buildings/units/ yards/areas.
   • Task identification based on the nature of the task (housekeeping/process cleaning/maintenance, etc.).
   • Employee role assignment with well-defined responsibilities.
   • Training all employees on cleanliness and hygiene requirements.
   • Implementing hygiene requirements as per regulatory (FSSAI), customer, process, and product requirements.
   • Implementing Cleaning in Place (CIP) or Cleaning Out of Place (CIP) systems, and verifying and validating cleaning effectiveness.
   • Maintaining documentation/SOPs/log-sheets depicting activity schedules.
   • Ensuring proper work area layout for process isolation/containment.
   • Conducting periodic audits/checks and developing action plans for deviations.

4. Occupational (Workplace) Safety is crucial and involves:

   • Establishing a Safety Policy and communicating it to all stakeholders.
   • Training all employees on safety and safety requirements.
   • Providing relevant Personal Protective Equipment (PPE) to employees/workers.
   • Using signages and pictograms/pictures to alert about expected behavioral responses.
   • Maintaining an Accident/Incident register to record all incidents or accidents.
   • Providing workers’ amenities, including personal protection kits and first-aid kits.
   • Ensuring timely availability of medical/emergency services.
   • Maintaining emergency response equipment.
   • Conducting mock drills for emergency evacuations.
   • Conducting periodic safety audits and developing action plans for deviations and incidents.

5. Measurement of Timely Delivery involves:

   • Recording contract delivery schedules.
   • Monitoring and measuring delivery timelines (On-Time in Full).
   • Using technology/systems to track and measure deliveries.

6. Quality Management requires:

   • Establishing a Quality Policy and communicating it to all stakeholders.
   • Identifying quality requirements of customers, regulators, products, and processes, and implementing systems to fulfill these requirements.
   • Ensuring employee involvement in quality improvement initiatives.
   • Conducting periodic quality audits and developing action plans for deviations.

Optional Certification Requirements:

• Occupational (Workplace) Safety ISO 45001.
• Quality Management ISO 9001.

Photographs Required:

• Representative selfie.
• Site exterior photos.
• Product photos.
• Product labels and packaging photos.
• Photos of energy sources used.
• Shop floor photos.
• Photos of worker’s toilet, raw material store, and finished goods store.
• Photos of fire extinguishers at the shop floor and stores.
• Photos of sand buckets.
• Photos of employees with personal protective equipment.
• Photos of safety posters and other safety systems.
• Photos of safety training conducted.
• Records/trends of deliveries for the last 3 months.
• List of training conducted on quality.